Look into the future of contact centre training... The International Certificate in Call Centre Operations is an on-line learning programme designed to provide the various skills and aptitude for working in today’s busy contact centre environments worldwide.

There are many benefits for this method of learning including a self paced environment, constant access to information, less downtime off the phones and lower cost.

icontact is the product of years of research in the contact centre industry and aims to bring the ‘magic’ experience to your customers through your phone teams.

The International Certificate is aimed at existing contact centre agents and those wishing to get in to the contact centre industry. Some prior knowledge of the contact centre industry is advantageous though not essential.

It has proven to improve retention and attendance of staff in organisations as well as increase productivity, morale and customer satisfaction while providing a significant ROI. Click here to download the ROI business case sample.

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